Definitions 
Risk2Value Ltd. - In these terms and conditions, “We/us/our” refer to Risk2Value Ltd., Finance Department, The University of Sheffield, Firth Court, Western Bank, Sheffield, S10 2TN

Status
We act as an Independent Insurance Broker and we are authorised and regulated by the Financial Conduct Authority, Canary Wharf, London. Our registration no. is 313262. You can check this on their register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0845 606 9966.

Ownership
Risk2Value Ltd. is a subsidiary company of the University of Sheffield. No insurance company or undertaking has any holding or voting rights or capital in Risk2Value Ltd. nor does Risk2Value Ltd. hold any voting rights or capital in any insurance company or undertaking. 

The Services we offer:

We act on your behalf as an independent intermediary and the company is authorised to:

	Advise you and arrange insurance cover with insurers to meet your requirements.
	Assist you and administer any ongoing changes making arrangements with your insurers.
	Assist you with any claim you need to make.

The Products we offer:
We offer products from a range of insurers however you will be advised if your product is offered from a limited market or single insurer. A list of insurers is available on request. We will advise you and make a recommendation, where appropriate, after we have assessed your needs.

Remuneration
Our remuneration will be by fee as agreed with you or by commission which is a percentage of the premium paid to us by insurers or by a combination of both where appropriate. Fees and commissions are payable for the policy period and we reserve the right to retain all fees and commissions in relation to policies placed by us, unless otherwise contractually agreed with you.

Duty of Disclosure
It is your responsibility to provide complete & accurate information when you take out your insurance policy, now, throughout the life of your policy, & when you renew your insurance. It is important all statements you make at quotation stage, on proposal forms, claim forms & other documents are full and accurate. A fact or circumstance is material if it would influence the judgement of a prudent insurer in fixing the premium or determining whether they would take the risk.

Please note that failure to disclose material information could invalidate your insurance cover, & part of, or all of a claim may not be paid or the contract voided. Please keep copies of documentation sent/received from us. Please contact us if you are in doubt on any aspect

Claims
You must notify us as soon as possible of a claim or circumstances which may give rise to a claim. In the event of a claim you should contact this office on 0114 2221519. We will advise  you and if appropriate, issue you with a claim form and pass all details to your Insurer. You should not admit liability or agree to any course of action, other than emergency measures carried out to minimise the loss, until authorised by your insurers. We will remit claims payments to you as soon as possible after they have been received on your behalf. In the event that an insurer becomes insolvent or delays making settlement we do not accept liability for any unpaid amounts.

Cancellation Clause
Your insurance contract may include a cancellation clause. If you are a retail customer, this is mandatory. Full cancellation details will be explained to you during the negotiation process. In the event that you fail to pay your premium by the due date the insurance may be cancelled forthwith or by the insurers, giving notice of the cancellation. In the event of cancellation, insurers may return a pro rata premium to us, but you are advised to check your insurance policy for full details of your insurers’ cancellation clause. Once our remuneration has been earned, in the even that the insurance is cancelled after inception, our fees or commission earned will not usually be returnable, unless otherwise contractually agreed.

Money Laundering/Proceeds of Crime Act
In certain circumstances, Money Laundering regulations require us to obtain evidence of clients identity at the start of a business relationship. We may ask for sight of your passport, utility bill or bank statements. For companies, evidence usually consists of a copy of the Certificate of Incorporation or we may check the Companies House register.

Termination
Our services may be terminated without cause or penalty by giving one months notice in writing, unless otherwise agreed. In the event that our services are terminated by you other than at the expiry of of the policy Risk2Value Ltd will be entitled to retain any fees as contractually agreed and all of the commission paid to us by your insurers. The responsibility for handling claims reported after the date of termination shall in the absence of an express agreement be the responsibility of the party taking over this role.  

Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Full details and further information on the scheme are available from the FSCS.

Security
We  cannot  guarantee the solvency of any insurer with whom  we  place business. A liability for the premium, whether in full or pro rata, may arise under policies where a participating insurer becomes insolvent.

Complaints
We take complaints seriously. If you wish to register a complaint, please write to the Complaints Manager, at the above address, or contact this office on 0114 2221519. If we cannot settle your complaint satisfactorily you may be entitled to refer the complaint to the Financial Ombudsman Service.

Governing Law
Our Terms of Business will be governed by and construed in accordance with English Law.